He said probably the battery, it could not provide the startup current. Knowing it was unlikely to be 'the motherboard' since it was displaying text and images, I consulted an uber tech friend. He said Samsung did not take responsibility for the software update nor for the motherboard. Obese guy confirmed my problem, plugged the phone into an engineering rig, stared at the screen, took the phone into the back office for a teabreak, came back and said it was 'the motherboard' and at £229 not worth repairing. He said it was in the latest update, and sent her away. Obese support guy looked at it, told her the behaviour was 'normal'. Chatted to another customer about her problem: how to stop the camera app from displaying Whatsapp images, apparently because of an app setting. moreUPDATE: RESOLVED.Ī Samsung online chat recommended Samsung Support in Wembley, London. RichardK, My Samsung S6 Edge+ failed 3 days ago.
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